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Don’t let ineffective communication or deficient interpersonal skills stand between you and your aspiration. Here’s a complete guide on how to develop and hone your soft skills and use them to tilt the scales in your favour in any career-related challenge.
From the art of listening and communicating through non verbal gestures to the techniques of mastering business correspondence and telephone etiquette, the book covers a wide arena of subjects and is replete with useful tips, relevant examples and exercises
TABLE OF CONTENTS
An Introduction to Communication Skills
Section A: Fundamentals of Oral Communication
Listening as a Tool
Non Verbal Communication
Conflict Management
Negotiation
Public Speaking
Group DiscussionsChapter
Personal Interviews
Section B: Fundamentals of Written Communication
Fundamentals of the Writing Process
Writing Business Letters
Writing Memos
Writing E-mails
Report Writing
Designing a Resume
Writing Research Papers/Articles
Drafting A Grant Proposal
Technical Writing - Sales Brochures
Argumentative Essays
Writing an Effective Statement of Purpose
Creative Writing
Telephone Etiquette
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